Shipping policy
Shipping Times (Total Estimated Delivery Time)
All delivery times below include both processing and shipping time.
United States: 4–9 business days
Canada: 4–9 business days
Australia: 4–9 business days
United Kingdom: 4–9 business days
New Zealand: 4–9 business days
Rest of the world: 4–9 business days
Order Cut-Off Time
Orders placed before 5:00 PM EST (Monday–Friday) begin processing the same business day.
Orders placed after 5:00 PM EST, or on weekends/holidays, begin processing the next business day.
Handling/Processing Time
We require 1–2 business days to prepare and hand off your order to the carrier.
Transit Time
After your order ships, delivery typically takes 3–7 business days, depending on your location.
Total Estimated Delivery Time
Most orders arrive within 4–9 business days.
Business days are Monday–Friday, excluding holidays.
Delivery may vary during peak seasons or due to carrier delays.
Shipping Rates
We offer FREE shipping on all orders.
When Will My Order Ship Out?
Orders are dispatched within 1–2 business days, followed by the delivery timeframe listed above.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number (please allow 24–48 hours for tracking updates).
Need Help?
If your tracking hasn’t updated for a while, it’s usually due to a courier delay — your order will almost always still arrive within the expected timeframe.
If your delivery window has passed or you need assistance, contact us at info@fayepets.com
Please ensure all items are selected correctly before completing checkout. Once shipped, orders cannot be stopped or canceled while in transit. If you decide to return an item after receiving it, our 30-day return policy applies.